Getting Started
-
I am unable to send email.
- What
is the URL to my Control
Panel?
- I
can not log into Front Page
anymore?
- What
file do I upload my web
pages too?
-
Can I make a non-html come
up as default?
- I
already have a domain name.
Do I still need to pay for
web hosting ?
- Can
I have my own server instead
of using one that belongs
to a web hosting company
?
- I
already have a site, but
am not benefiting from it.
Can you do anything to help
us?
- How
do I set up an account?
- Do
you have a reseller program?
- Can
I resell space within my
account?
- Do
you have a referrals program?
- How
can I pay for my account?
- Is
there a discount for prepayment?
- Do
you accept International
customers and domain extensions?
- Does
it cost extra to move my
domain from another provider
to your service?
- What
can I use my account for?
- What
is an abusive practice?
- What
e-commerce solutions do
you have available?
- How
do I request features or
add-ons?
- What
is your Internet Connection
Speed?
- What's
Available On Your UNIX Servers?
- How
long does it take to get
an account setup?
- Will
you still be here in a few
years?
- Why
should I consider your non-unlimited
bandwidth account when I
can get unlimited bandwidth
elsewhere?
- How
can the prices be so low?
Are we at risk of seeing
our monthly price increase
sometime in the future?
- With
all the hosting companies
out there, how do I know
your more for real than
the next?
|
I
am unable to send email
First check incoming email
before sending outgoing email.
This is a spam filter on all
our servers. Once you check
incoming email you will have
about a 10 to 15 minute window
where you can send email.
If you are using Outlook
do the following:
Go to Tools > Accounts..>
Mail (tab at the top of the
new window > Double click
on the email account you set
up > Click on Servers (tab
at the top of the new window)
> put a check in the box
that says "My server
requires authentication.
If after you try all these
and you are still unable to
send email the most likely
explanation is that your ISP
is blocking you. Some ISP's
block port 25 as a SPAM filter
and only allow you to send
email through their mail servers.
This is especially true with
any free ISP's Check with
your ISP to find out if you
are blocked. Web Mail is available
in the Control Panel so that
you can still send email.
|
What
is is the URL to my Control
Panel?
http://YourDomain.com/menu/
|
I can not log into Front Page
anymore
The most likely cause
of this is that you have changed
your password. Even if you
change the main cpanel/ftp
password of your account,
the Front Page password will
still be the older password.
Email info@rndinfo.com to
change this. Include your
username, domain name and
that you want your Front Page
password reset.
|
What
file do I upload my web pages
too?
Upload pages which you want
visible on the web to the
public_html directory. When
you go to http://www.yourdomain.com
it will show the files in
public_html. The www dir in
your accounts points to the
public_html dir and is useful
as a shorthand for paths.
|
Can
I make a non-html come up
as default
Yes, you can make say index.php3
come up as default. Make a
file (or edit it if it already
exists) called .ht access
in your public_html directory.
In it add a line like this:
Directory Index index.php3
The file index.php3 will
now come up as the default
file.
|
I
already have a domain name.
Do I still need to pay for
web hosting ?
Hosting is a separate process
and so you have to pay for
hosting separately. It is
possible to find free hosting
company but then there are
drawbacks to this. We would
suggest free hosting only
for personal sites.
|
Can
I have my own server instead
of using one that belongs
to a web hosting company ?
Yes you can do that. However,
maintaining a server is a
lot of work. It is cheaper
and definitely a less of hassle
for you to just go with a
web hosting company. If you
have staff who have enough
experience with web servers,
then you can definitely look
into this idea.
|
I
already have a site, but am
not benefiting from it. Can
you do anything to help us?
Yes, we can. We can make your
site credit card enabled,
if it is not. We can optimize
the graphics to make your
site load faster and we can
make promote your site to
increase the traffic at your
site.
|
How
do I set up an account?
After deciding on your account,
you may:
1.) Proceed to the on-line
sign up form. (Fastest
response)
2.) Postal mail, e-mail, or
fax us your: address, phone,
fax numbers, e-mail address,
and company or organization
name. Be sure to specify which
account you are applying for
and the service length. To
expedite your order we recommend
including a credit card number
and expiration date.
3.) You'll want to either
register a new domain, or
modify your existing domain
to our name servers. For registrations,
check out our Domain
Registration section to
register a domain for $13.00
per year with us.
In either case, you'll want
to use our name servers. Please
contact us via our ticket
system for name server
information.
|
Do
you have a reseller program?
Yes we do. We have
a great program that will
allow you to purchase additional
accounts with a 25% - 50%
discount! If you want detailed
information go to the
resellers section.
|
Can
I resell space within my account?
Yes! Aside from offering a
resellers program that lets
you resell full virtual accounts,
you can also setup secure
ftp accounts that will allow
you to resell access to customers
from yoursite.com/their dir/.
|
Do
you have a referrals program?
Unfortunately at this time
we do not for individual accounts.
credit towards your account
!
|
How
can I pay for my account?
We accept Check or Money Orders
as well as VISA, Master Card,
American Express, and Discover
cards. We will also accept
direct bank deposits.
|
Is
there a discount for prepayment?
Yes. Quarterly payments ,
biannual, and annual are not
subject to setup fees.
|
Do
you accept International customers
and domain extensions?
We are more than happy
to host International domains.
Currently we have customers
in over 100 countries in all
continents except Antarctica.
Non Inter NIC domains (.com,
.net, .org) must be registered
by the customer.
|
Does
it cost extra to move my domain
from another provider to your
service?
The Inter NIC does not charge
a fee to transfer domain names.
We will submit a domains modification
request to the Inter NIC free
of charge on your behalf so
it should cost nothing extra
to move your domain.
|
What
can I use my account for?
You may host any content that
is legal in all 50 US states
as well as your place of residence
within your account. You may
use your account to send /
receive e-mail and transfer
files via anonymous FTP. The
following is a list of content
/ usage NOT allowed:
-
Hosting any copyrighted
content that you do not
have express written permission
to use. This usually means
ALL MP3 MUSIC FILES as
well as COMMERCIAL SOFTWARE
PROGRAMS.
-
Sending UCE or SPAM with
your account. Your account
will be subject to termination
after receiving even one
complaint about an unsolicited
e-mail making any reference
to your site or being
sent through our mail
servers.
-
Violating
any of our Terms
and Policies.
|
What
is an abusive practice?
Anything that is forbidden
in the above sections. If
you know of a RnD Infomark
Networks account that is guilty
of such a practice please
report them to via our ticket
system.
All RnD Infomark Networks
policies
can be found here.
|
What
e-commerce solutions do you
have available?
RnD infomark offers a variety
of e-commerce solutions. From
the most advanced e-commerce
products available to solutions
that are included free as
a basic service.
|
How
do I request features or add-ons?
We provide all customers with
a personalized control panel,
also known as our Web Panel,
to set up e-mail items, ftp
account, and more. You should
have received the location
of your Web Panel when you
signed up. If not, submit
your request via our ticket
system and make sure to tell
them your domain name and
what server you are being
hosted on.
|
Do
you have a control panel?
We have without a doubt the
best control panel, also known
as our Web Panel, available
for all UNIX accounts.
|
What
is your Internet Connection
Speed?
We have a redundant OC-3 connection
to MAE-WEST. An OC-3 provides
us with 155 mega bits per
second connection speed which
is equivalent to more than
100 T-1's or 3 DS-3's.
|
|
What's
Available On Your UNIX Servers?
The following ARE supported
on our UNIX server:
-
FTP Access
-
PHP (Latest Version)
-
My SQL (Latest Version)
-
Tel-Net Access (Upon
Need Shown)
-
SSH Access. (Always
Available)
-
Popular MIME types.
-
CGI-BIN access.
-
Perl, Send mail, and
most other popular cgi
related programs.
-
Real Audio HTTP streaming.
-
Live Web Panel
-
A live web panel to
set up FTP, e-mail, file
permissions, system cgi,
java
-
chat and much more.
-
Anonymous FTP
-
SSL Security
-
Custom error pages
-
Web Site statistics
reports
-
Server side log analyzers
-
Web administered shopping
cart.
|
How
long does it take to get an
account setup?
Accounts and all other requests
are setup within 24 hours.
|
Will
you still be here in a few
years?
Web Hosting companies are
popping up and going out of
business almost daily. Every
time you turn around another
merger has combined two companies
while forgetting about the
customers that got them where
they are today. In what has
become a true rarity among
the major web hosts today,
we have turned down the get
rich quick merger offers and
continue to be the envy of
the industry by offering an
unparalleled mix of services
and prices. We continue to
offer our valued customers
the service they have come
to depend on for many years
to come.
|
Why
should I consider your non-unlimited
bandwidth account when I can
get unlimited bandwidth elsewhere?
If you own a site that uses
10GB of bandwidth a month
or more you already know the
answer to this question. There
is no such thing as "unlimited
bandwidth." Many providers
offer this because 99% of
all their customers never
get anywhere close to 10GB
of bandwidth per month. If
they do, they are politely
asked to leave, or bandwidth
shaping is implemented whereby
a site has its bandwidth limited,
making it very slow to its
visitors.
Using the RnD Infomark "heavy
bandwidth usage" plan
will insure that your site
is always being served from
extremely powerful servers
with absolutely no bandwidth
limitations. You will be able
to continue increasing your
traffic flow which results
in serious cash flow! If you
need your site to be up and
functioning at peak performance
around the clock, don't risk
jumping from provider to provider.
Rely on the ultimate heavily
trafficked solution from RnD
Infomark Tech!
|
How
can the prices be so low?
Are we at risk of seeing our
monthly price increase sometime
in the future?
Most of our competitors are
either publicly held corporations
or answer to groups of investors
who demand huge profits achievable
only by overcharging for basic
services. RnD Infomark Tech
has always run as a private
corporation funded by only
specific investors who do
not pressure us to turn an
enormous profit. Our goal
is to provide an amazing mix
of features and services at
affordable prices allowing
anyone to take advantage of
technology usually reserved
for the elite.
We back our prices with an
"Etched In Stone Price
Guarantee." This means
that for a period of no less
than one year prices will
not go up. We fully intend
to continue renewing this
pledge.
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With
all the hosting companies
out there, how do I know your
more for real than the next?
Although there are over 10,000
so called web hosting companies,
only a small fraction of that
number even operates their
own servers! We are proud
of our network of servers.
It's also a good idea to check
out the rewards and accolades
given to hosting companies
from 3rd party review sites.
Even competing against the
10,000 other hosting companies
out there, we are consistently
ranked in the top 25 by some
of the most prestigious reward
sites........
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